Crisis Management
Crisis Management is a central component of comprehensive School Safety. The most important consideration in both Crisis Management and Safe Schools efforts is the health, safety, and welfare of the students and staff.
Wayne RESA is committed to supporting all constituent districts with the development, implementation, and execution of a comprehensive Safe Schools Plan emphasizing preventive strategies ranging from building design to discipline policies and programs which improve school climate.
The purpose of this site is to provide up-to-date resources for district superintendents, school administrators, teachers, and staff members to access when dealing with crises impacting the school community.
Local/State Resources
(Helpline/TTY Available 24/7)
- Crisis Helpline: (800) 241-4949
- TTY Crisis Helpline: (800) 630-1044
- DWIHN Main Office: (313) 833-2500 (Mon-Fri, 8 a.m. – 4:30 p.m.)
* Serves children and adults of Detroit/Wayne County.
- Adult Crisis Service Directory(External Website, opens in new window)
- Behavioral Health Crisis Services(External Website, opens in new window)
- Children's Crisis Service Directory(External Website, opens in new window)
- Mental Health and Suicide Prevention Resources(External Website, opens in new window)
First Step(External Website, opens in new window)
(Available 24/7; Free; Confidential)
- Call: (734) 722-6800
* Domestic violence and sexual assault support.
State programs supporting health and wellness
(Available 24/7; Free; Confidential)
(Available 24/7; Free; Confidential)
- Call: (866) 864-2338
- Text: 877-861-0222
(Available 24/7; Confidential)
- Call: (855) 565-2729
- Text: 652729 (OK2SAY)
- Email: OK2SAY@mi.gov
(Available 24/7; Free; Confidential)
- Call/Text: 988
- Call: (844) 44-MiCAL
(24-Hour Crisis Stabilization Hotline)
- Call: (877) 800-1650
(Available 7 days/week, 10 a.m. – 2 a.m.)
- Call: (888) 733-7753
- Main Office: (734) 785-7700
- After Hours Crisis: (800) 241-4949
- Youth Assistance Program(External Website, opens in new window)
National Resources
(Available 24/7; Free; Confidential)
- Call: 988 or 1 (800) 273-TALK (8255)
- Text: 988
- Chat Online via Website(External Website, opens in new window)
* 24/7 access to trained counselors for those experiencing suicidal, substance use, mental health crises, or emotional distress.
(Available 24/7; Confidential)
- Text: HOME to 741-741
- Chat Online via Website(External Website, opens in new window)
* Provides free, 24/7 mental health support via text message.
(Available 24/7)
- Call: 1 (800) 843-5678 (1-800-THE-LOST)
- Cyber Tipline(External Website, opens in new window)
(Available 24/7; Free; Confidential)
- Call: (866) 331-9474
- Text: LOVEIS to 22522
(Available 24/7; Free; Confidential)
- Call: (800) 799-SAFE (7233)
- TTY: (800) 787-3224
- Text: START to 88788
(Available 24/7; Free; Confidential)
- Call: (888) 373-7888
- Text: 233733
- Email: help@humantraffickinghotline.org
(Available 24/7; Confidential; Free)
- Call/Text: (833) 852-6262 (1-833-TLC-MAMA)
(Available 24/7; Confidential)
- Call: (800) 786-2929 (1-800-RUNAWAY)(External Website, opens in new window)
(Available 24/7; Free; Confidential)
- Call: (800) 662-HELP (4357)
- Text Zip Code to: 435748 (HELP4U)
(Available 24/7; Free; Confidential)
- Call: (866) 488-7386
- Text: START to 678-678
* Provides 24/7 crisis support services to LGBTQ young people.
Employee Assistance Programs (EAP) & Insurance
- Check with your district/employer to see if EAP benefits are offered.
- Contact your health insurance provider’s member services to verify mental health coverage and find in-network providers.
Key Terms
- Crisis Management is that part of a school division’s approach to school safety which focuses more narrowly on a time-limited, problem-focused intervention to identify, confront and resolve the crisis, restore equilibrium, and support appropriate adaptive responses.
- Crises shall include but not be limited to situations involving the death of a student, staff member, or a member of a student’s immediate family by suicide, substance abuse, illness, or accident.
- Critical incidents shall include situations involving threats of harm to students, personnel, or facilities. Critical incidents include but are not limited to natural disasters, fire, use of weapons/explosives, and the taking of hostages. Such incidents require an interagency response involving law enforcement and/or emergency services agencies.
(Source: Virginia Department of Education)
Resources for Parents and Caregivers
- Age-Related Reactions to a Traumatic Event(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Arabic, Dari, German, Japanese, Pashto, Russian, Spanish, Ukrainian
- After a Crisis: Helping Young Children Heal(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Arabic, Dari, German, Hebrew, Norwegian, Pashto, Romanian, Russian, Spanish, Ukrainian
- Assisting Parents/Caregivers in Coping with Collective Traumas(PDF, opens in new window) — National Child Traumatic Stress Network (NCTSN)
- Helping School Age Children with Traumatic Grief: Tips for Caregivers(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Arabic, Hebrew, Russian, Spanish, Ukrainian
- Helping Teens with Traumatic Grief: Tips for Caregivers(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Arabic, Hebrew, Russian, Spanish, Ukrainian
- Helping Your Children Manage Distress in the Aftermath of a Shooting(opens in new window) — American Psychological Association (APA)
- How to Talk to Kids about School Shootings(opens in new window) — Child Mind Institute
- Parent Guidelines for Helping Youth After the Recent Shooting(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Spanish
- Recommended Books for Children Coping with Loss or Trauma(PDF, opens in new window) (PDF) — National Association of School Psychologists (NASP)
- Talking to Children about Violence: Tips for Families and Teachers(opens in new window) — National Association of School Psychologists (NASP) Also available in Amharic, Arabic, Chinese, French, Korean, Kurdish, Portuguese, Somali, Spanish, Vietnamese
- Resources on Violence(opens in new window) and Trauma(opens in new window) for Younger Children — Sesame Street in Communities
Resources for School Administrators and Educators
- Michigan State Police - Office of School Safety Resources
- NEA’s School Crisis Guide — National Education Association (NEA)
- Recovery from Large-Scale Crises: Guidelines for Crisis Teams and Administrators(opens in new window) — National Association of School Psychologists (NASP)
- School Preparedness(opens in new window) — Centers for Disease Control and Prevention (CDC)
- School Violence Prevention: Guidelines for Administrators and Crisis Teams(opens in new window) — National Association of School Psychologists (NASP)
- Supporting Schools During and After Crisis: A Guide to Supporting States, Districts, Schools, Educators, and Students through a Multi-Tiered Systems of Support Framework(opens in new window) — Center of Positive Behavioral Interventions and Supports (PBIS)
- Teaching Through Crises Guidance Document ADA(PDF, opens in new window) — Wayne RESA
General Trauma and Mental Health Resources
- Coping with a Disaster of Traumatic Event(opens in new window) — Centers for Disease Control and Prevention (CDC)
- Quick Guide to Post-Traumatic Stress Disorder (PTSD)(opens in new window) — Child Mind Institute
- Promoting Mental Health and Well-Being in Schools: An Action Guide for School and District Leaders(opens in new window) — Centers for Disease Control and Prevention (CDC)
- National Child Traumatic Stress Network Resources(opens in new window)
- School Mental Health Resources(opens in new window) — Michigan Department of Education (MDE)
Resources for Talking to Your Students
- Addressing Grief: Tips for Teachers and Administrators(opens in new window) — National Association of School Psychologists (NASP)
- Helping Children Cope After a Traumatic Event: What Teachers Can Do to Help Students(opens in new window) — Child Mind Institute Also available in Spanish
- Helping Students After a School Shooting(opens in new window) — American School Counselor Association (ASCA)
- Helping Youth After Community Trauma: Tips for Educators(opens in new window) — National Child Traumatic Stress Network (NCTSN) Also available in Hebrew, Mandarin, Spanish
- Mental Health Technology Transfer Center(opens in new window) (MHTTC)
- Back to School(opens in new window) — Centers for Disease Control and Prevention (CDC)
- Talking to Children about Violence: Tips for Families and Teachers(opens in new window) — National Association of School Psychologists (NASP) Also available in Amharic, Arabic, Chinese, French, Korean, Kurdish, Portuguese, Somali, Spanish, Vietnamese
- The Teacher's Role When Tragedy Strikes(opens in new window) — Child Mind Institute
- Resources on Violence(opens in new window) and Trauma(opens in new window) for Younger Children — Sesame Street in Communities
Systems-Level Prevention

Michigan has many agency programs and contacts that can help your school build a school safety plan. Check out schoolsafety.gov as you develop your plan.
School Threats / School Safety Videos
Crisis Text Line
Text from anywhere in the United States, anytime. Crisis Text Line is here for any crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
Text HOME to 741741
SAMHSA Disaster Distress Helpline
SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
Call or text 1-800-985-5990 (para Español, oprima "2")
Call 988
Detroit Wayne Integrated Health Network (DWIHN)
The Detroit Wayne Integrated Health Network (DWIHN) is Here to Talk. Here to Help. Our trained clinicians are standing by 24 hours a day, 7 days a week to help you.
Call 1-800-241-4949
Resources from the Office of the Wayne County Prosecutor
This page contains contact information for the Office of the Wayne County Prosecutor's office and Consequences of School Threats public statement examples.
Video: Death and School Crisis from CHLA
OK2SAY Confidential Tip Line
OK2SAY is the student safety program that allows students to confidentially report tips on potential harm or criminal activities directed at students, school employees, and schools.

- Report online at OK2SAY(opens in new window)
- Text: 652-729 (OK2SAY)
- Call: 8-555-OK2SAY
- Email: OK2SAY@mi.gov







